Bug reports, feature ideas, or just saying hi — all welcome.
General inquiries
Questions about HEICcon, feedback, or anything that doesn't fit the other categories.
Bugs and feature requests
Found something broken? Have an idea for a tool or setting? Let us know — include your browser and OS if it's a bug report.
Privacy and data
Data deletion requests, privacy questions, or anything related to how we handle information.
Before you write
A few things that help us help you faster:
- Bug reports — tell us what you expected, what happened instead, and what browser you're using. A screenshot helps if the error is on screen.
- Feature requests — describe the problem you're trying to solve, not just the feature. Sometimes there's a better approach we haven't thought of.
- Conversion failures — mention the source file format and size if you can. Some failures are format-specific (non-standard HEIC profiles, extra-large files) and knowing the details speeds up the diagnosis.
Response time
Typically within a couple of business days. Sometimes faster, sometimes longer if we need to dig into a technical issue. Everything gets read.
What we can't help with
HEICcon doesn't store your files or conversion history — all processing happens in your browser. If a conversion failed or a file looks wrong, there's no server-side record to check. We can help you troubleshoot the problem, but we can't retrieve anything.